Returning Merchandise AND Refusing Orders/Shipments
Email firstname.lastname@example.org to receive a return authorization number and return the merchandise within 30 days. Items purchased from Korpack cannot be returned more than 30 days after delivery, refunds for these items are not allowed after that time. In addition, all returned items must be in unopened and arrive in unused condition to be accepted. All items returned to Korpack must be clearly marked with the return authorization number provided to you by customer service. Items returned without a return authorization number will be denied for refund – no exceptions. Do not write on the items being returned as this will result in denial of refund as the item will become unsellable.
Returning Merchandise with Return Authorization Number - There is a 15% restocking fee along with all applicable freight.
Refusing Shipments/Orders without Return Authorization Number - There is a 15% restocking fee along with all applicable freight charges to and from shipping destination
Open Credits are valid for 90 days from the issuance date. All credits become void after 90 days: no exceptions. All return authorization numbers are valid for 30 days from issuance date.
Custom Items are non-returnable: subject to review
Claims for shortage, damaged merchandise and lost-in-transit orders:
All claims for shortages or damaged material must be made within 48 hours of delivery – no exceptions. All shipments claimed as damaged must be signed for as Damaged Product – no exceptions. Customers requesting replacement orders for damaged or lost in transit orders may be responsible for the original order and the replacement order should a claim be denied by the carrier and/or the original shipment is delivered. All customers that choose to ship products from Korpack utilizing their own Common Carrier Account are responsible to contact their respective carriers in order to file for damage or shortage claims. Korpack is not responsible for any damage or shortage claims when products are not shipped on a Korpack Carrier Account. Customer specific Carrier Accounts will not provide information for 3rd parties to unauthorized personnel. Please email email@example.com with shortages, damages, and lost orders. Please provide order # or PO#, item(s) shorted/damaged, qty shorted/damaged and pictures of damages.
Requirements to process a claim:
Failure to provide the above documentation may result in your claim being denied.