What if your operations were supported by a packaging equipment and service provider who actually understood and cared about the impact that downtime has on your bottom line?
One of our strategic advantages at Korpack is our strong identification with the needs of our customers. When we sell equipment or provide service, it’s just one step in a process of developing a long-term relationship focused on providing the utmost in value to our customers (including free service contracts with a qualified supplier agreement).
When it comes to service and preventative maintenance contracts, we begin by ensuring that our service technicians are thoroughly trained on every piece of equipment we sell. But their training goes beyond the nuts and bolts of the given piece of equipment. We also make sure that our service technicians thoroughly understand the role of each piece of equipment in the bigger picture of providing value to our customers.
Most importantly, our service technicians appreciate that the equipment you’re using isn’t just a piece of machinery: it’s a critical part in the process of ensuring you can meet your company’s mission and grow your bottom line.
Of course, the best way to ensure that your bottom line isn’t impacted by downtime is to schedule and conduct a robust preventative maintenance plan. Our service technicians are skilled in the most up-to-date preventative maintenance plans according to each equipment manufacturer’s recommendations, in order to ensure continuous, trouble-free operations. This maintenance reduces the expense associated with having to replace machines early when they break down.
Our technicians are trained to provide high quality service and maintenance for the main machines we offer our clients, including:
Comprehensive service contracts cover complete machinery packages, from sales to service, and include quick turnaround and low hourly service rates. We provide 24-7 on-call service (and in an emergency, we can offer service in less than 4 hours). Knowing that unscheduled downtime impacts your operations significantly, our non-emergency response time is less than 24 hours.